Not 100 percent satisfied with my hawaii tour. not even close. – elliott

Things did not go as planned when Vera Martignetti took a shore excursion offered by Roberts Hawaii on a recent cruise. Hawaii airfare and hotel packages But it’s a good thing Martignetti knew where to turn for help.

Because she’s 78 years old, Vera Martignetti was careful not to schedule anything too taxing for their off-ship excursions. Tickets to hawaii Their third Roberts tour was Volcanoes National Park and Rainbow Falls in Hilo.


Inclusive hawaii vacation packages That morning, they were taken by their driver to Volcanoes Park. Best hawaii package deals The third stop was a lava tube that hadn’t been mentioned on the tour description. Family holiday packages to hawaii Vera and her daughter were told to “go down the steps, go single file through the lava tube, and go counterclockwise when we come out to return to the bus.” The tube might be moist, she was told.

When my daughter got me back to the bus and asked the driver for help, he was only able to find a first-aid kit with no gauze or large bandages.

He clearly had no first aid experience and was very flustered when trying to find things in the kit. Hotel and flight to hawaii Others on the bus helped wash the dripping blood out of my eye and off of my right arm.

At the next stop, park rangers were already there providing assistance to someone else who had fallen. Best travel deals to hawaii We asked them to look at my wounds and they provided first aid and advised us to return to the ship and have the ship’s doctor work on the injuries, adding that I’d need antibiotics and a tetanus shot.

During the next part of the excursion in Hilo, Martignetti filled out an injury report, and the driver took them back to the ship while the excursion continued on.

Martignetti’s daughter called Roberts Hawaii’s customer service office early the next morning and told them that, because of her injuries, they would not be taking that day’s tour on Kona. Discount hawaii vacations It would have been necessary for them to take a tender to and from the port, and Martignetti didn’t feel up to taking the tour.

The person who answered her call said she hadn’t heard anything about the incident. Travel packages to hawaii When the agent pulled up their account online, there had been no notation or information added. All inclusive packages for hawaii The agent said she’d ask around and get back to them.

Another person called that evening and left a message saying they had found the injury report and would refund $63 to account for the second half of the tour that was missed on Hilo. Hawaii vacations cheap She also said that Roberts was quite clear about not refunding canceled excursions within 24 hours and would not provide any refund for the tour on Kona.

Since this case was clearly an exception, Martignetti’s daughter felt sure this was a misunderstanding. Vacation hawaii all inclusive Martignetti returned the agent’s call to clarify the situation but got voicemail. Best deals on trips to hawaii She left a message asking to have her call returned so they could discuss it, but never got a response. Cheap holiday to hawaii package She also had not seen the promised $63 refund for the Hilo tour credited to her account.

Reputation of the company and customer expectations are key here. Hawaii 2 island vacation packages I once saw a similar fall happen – to an older woman in my tour party – on a trail in New Zealand. Best hawaii vacations for couples We all did what we could to stabilize her broken arm while we waited for help to arrive. Hawaii vacation rentals by owner This took the form of two rubicund EMTs on foot, puffing up the trail with a rolled-up stretcher and a tackle box (yes, the kind designed for fishermen) containing their kit. Trip packages to hawaii They got her splinted, loaded up and carried back to their ambulance parked at the trailhead.

All of this was borne stoically by the victim, who being Canadian, expected and received exactly this level of service, which though barebones was correspondingly inexpensive. All inclusive trip to hawaii for two Had this happened to a tourist on one of our Arizona trails the evacuation would have involved a helicopter, half a million in Chargemaster hospital bills, and at least one lawyer.